Shipping Policy

Our shipping charges are based on standard UPS, Fedex or U.S. Mail rates (where applicable), which are based on package weight, size, and distance shipped.
Patti DeWitt, Inc. offers UPS Ground, Fedex, USPS First Class, and USPS Priority Mail shipping to all of our customers who place orders to be shipped to one of the 48 contiguous United States.

Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and Hawaii) are sent by your choice of US Priority Mail, UPS 2nd Day Air, or UPS Next Day Air delivery. These orders are not eligible for UPS Ground or 3rd Day Select shipping.
If you choose Priority Mail, unfortunately, there is no way to track the order in transit.

Ground shipping: Orders for items that are in stock are usually shipped within 48 hours, including weekends and holidays.

Express shipping (Next Day, 2nd Day, 3rd Day): These orders are given top priority. Express orders for items that are in stock are usually shipped within 24 hours, including weekends.
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ITEMS THAT ARE OUT OF STOCK:

You will be contacted if you ordered an out of stock item. At this point you can either choose to substitute for another item in stock, remove it from your order, cancel your order or place your order temporarily on hold until your item is in stock again. Due to availability and vendor issues, we can only provide an estimate as to when an out of stock item will be in stock again.

If you choose to remove the out of stock item from your order, a refund will be issued that is consistent with the original method of payment.


GENERAL RETURN POLICY

1. All returns or exchanges must be authorized. E-mail Returns or call 512-559-5144.
2. All claims for credit, shortages and/or damages must be placed within fourteen days of receipt of merchandise.
3. All returned merchandise must be received by Patti DeWitt Inc. in saleable condition, unless the merchandise is found to be damaged.

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CUSTOMER RETURNS:

1. The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is damaged.

2. Return shipments to:
Patti DeWitt, Inc.
368 Riddle Rd.
Cedar Creek, TX 78612

3. Indicate either refund or exchange within the returned package.